Service Alert: Spot Trading Unavailability

Incident Report for FalconX

Resolved

Severity: Critical
Systems Impacted: Electronic Spot Trading

A technical issue occurred within our OTC trading infrastructure that affected the normal operation of our trading platform. The incident caused disruptions to our order processing systems, resulting in delayed response times and execution failures
As a result, electronic spot trading was temporarily halted while system was being recovered.

Timeline
Incident Start - Sunday, August 31, 2025 22:50
Incident Resolution - Monday, September 1, 2025 01:20
Total: 2 hours 30 minutes

Posted Aug 31, 2025 - 23:00 UTC